Returns Policy
We aim to provide a seamless return process to ensure your satisfaction with every purchase. Below are the details of our returns policy:
Return Eligibility
- Returns are accepted within 30 days of delivery for most new, unopened items.
- We cover the return shipping costs if the return is due to an error on our part, such as receiving an incorrect or defective item.
Refund Process
You can expect to receive your refund within four weeks of sending your return package to the return shipper. This timeline includes:
- 5–10 business days for the return to reach us.
- 3–5 business days for us to process your return.
- 5–10 business days for your bank to process the refund.
In most cases, refunds are processed sooner.
How to Initiate a Return
If you need to return an item:
- Contact us at support@aromis.co or call us at 720-388-7339 with your order number and details about the product you wish to return.
- We will respond promptly with instructions on how to return your items.
For additional support, please don’t hesitate to reach out to us.